Install on ShopifyContact Help: a support form that routes questions
A third contact section built for support requests: a topic dropdown that tags every message, an organization field, and privacy + marketing consent checkboxes, set beside an oversized invitation. Native Shopify contact form, no scripts.
The two contact sections so far have been about reaching you. Modulo: Contact Help is about sorting what comes in.
It opens with a "How can we help you?" dropdown whose choices you set yourself (Order & shipping, Returns, Wholesale, anything you like). The selected topic rides along on the email you receive, so you can triage at a glance instead of reading every message to work out what it is about. Below it sit name, email, an optional organization / business field, and the message box, each with its own show / require toggle.
It also captures consent properly. A privacy-policy checkbox can be required before anyone can submit, with the words "privacy policy" linked to your page. A separate marketing opt-in records the visitor's preference in the email you receive. To be clear and to keep you compliant, it does not secretly add anyone to a list. You add them yourself, with their consent on file.
All of it sits beside an oversized, friendly statement column ("Need to reach out? Hit us up…") with a contact line underneath, so the section feels like an invitation rather than a wall of fields.
Like the other contact sections, it uses Shopify's built-in contact form. Messages email your store directly, with the topic, organization and consent answers included. No third-party form service, no JavaScript, no layout shift, and every colour is yours to change.